cc99 Casino Privacy Policy —
Your Data, Handled Right
cc99 is committed to protecting the personal data of every Pakistan player who uses our platform. This Privacy Policy explains clearly what information cc99 collects, why it collects it, how it is used, who it may be shared with, and what rights you have over your own data — all in plain, honest English.
Six Privacy Principles That Guide cc99
These principles summarise how cc99 approaches your personal data. The full details of each commitment are explained in the policy sections below.
Purpose Limitation
cc99 only collects personal data for clearly defined, legitimate purposes — account management, identity verification, fraud prevention, responsible gaming, and where you have consented, marketing. Data is never collected speculatively or without a valid reason.
Data Minimisation
cc99 only requests and retains the minimum amount of personal data necessary to deliver its services. We do not collect data we do not need. If a service can be delivered with less data, that is the approach cc99 takes.
Security First
All personal data stored by cc99 is protected by industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, access controls, and regular security audits. cc99 takes data breach prevention seriously.
No Data Selling
cc99 does not sell, rent, or commercially trade your personal data to third parties. Your information is not a product. The only circumstances under which cc99 shares data are described clearly in this Privacy Policy.
Your Control
cc99 respects your right to access, correct, and request deletion of your personal data. You can manage your communication preferences, withdraw marketing consent, and exercise your data rights through your account settings or by contacting cc99 support.
Transparent Practices
cc99 is transparent about what data it holds, why it holds it, and how long it retains it. This Privacy Policy is written in plain English specifically for Pakistan players and is updated whenever cc99's data practices materially change.
1 About This Policy
This Privacy Policy ("Policy") describes how cc99 ("cc99", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the user", "the player") who access or use the cc99 platform, including the website at cc99.casino, the mobile-optimised gaming platform, account services, sports betting, casino games, esports products, and all related features and communications.
This Policy applies to all cc99 users in Pakistan, whether accessing the platform from Karachi, Lahore, Islamabad, Peshawar, Rawalpindi, Quetta, or any other location. It applies to data collected online through the cc99 platform and through any communications between you and cc99 support.
This Policy forms part of cc99's broader legal framework alongside the Terms & Conditions and Responsible Gaming Policy. By using the cc99 platform, you acknowledge that you have read and understood this Privacy Policy.
Plain English Notice: This Policy is written in natural English for Pakistan players. Where legal language is used, cc99 has provided plain-language explanations alongside it. If anything in this Policy is unclear, please contact cc99 support before using the platform.
2 Data Controller
For the purposes of this Privacy Policy, cc99 acts as the data controller in respect of the personal data of its users. As data controller, cc99 determines the purposes for which personal data is processed and the means by which that processing occurs.
cc99 operates the platform at cc99.casino. All data subject requests, privacy enquiries, and complaints relating to cc99's data practices should be directed to cc99's support team using the contact details set out in Section 15 of this Policy.
3 Data We Collect
cc99 collects personal data through several channels. The categories of data collected and the circumstances in which they are collected are set out below.
3.1 Registration Data
When you create a cc99 account, we collect:
- Full legal name
- Date of birth (for age verification)
- Pakistani mobile number and/or email address
- Chosen username and encrypted password
- Residential address (city and province for Pakistan players)
3.2 Identity Verification (KYC) Data
To comply with anti-money laundering obligations and to verify that all players are aged 18 or above, cc99 collects:
- Copy of valid Pakistani CNIC (National Identity Card) or passport
- Proof of address where required
- Proof of payment method ownership where required
3.3 Financial Data
When you make deposits or request withdrawals, cc99 collects payment-related data including your Easypaisa, JazzCash, HBL, or other payment account identifiers. cc99 does not store full card numbers. Payment details are handled via encrypted payment processing channels.
3.4 Gaming and Transactional Data
cc99 automatically records gaming activity data including game sessions, bet amounts in PKR, wins and losses, sports betting selections, bonus usage, and account transaction history. This data is used for account management, fraud prevention, and responsible gaming monitoring.
3.5 Technical and Device Data
When you access cc99, we automatically collect technical data including your IP address, device type, operating system, browser type and version, session duration, and pages visited. This data is used for platform security, fraud detection, and performance optimisation.
3.6 Communications Data
When you contact cc99 support via live chat or email, we retain records of those communications, including the content of messages and any attachments, for the purpose of resolving your enquiry and improving our service quality.
| Data Category | Primary Source | Retention Period |
|---|---|---|
| Registration data | Provided by you at sign-up | Duration of account + 5 years post-closure |
| KYC documents | Provided by you on request | 5 years from verification date |
| Financial / transaction data | Generated by platform activity | 7 years (financial record obligations) |
| Gaming activity data | Automatically recorded | Duration of account + 3 years |
| Technical / device data | Automatically collected | 13 months rolling |
| Support communications | Generated via support interactions | 3 years from last interaction |
4 How We Use Your Data
cc99 uses the personal data it collects for the following purposes:
- Account Management: Creating, maintaining, and administering your cc99 account, including processing deposits and withdrawals in PKR, applying bonuses, and maintaining your game history.
- Identity and Age Verification: Confirming that you are who you say you are and that you meet the 18+ age requirement for all cc99 services.
- Fraud and Security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, bonus abuse, money laundering, and other unlawful activity.
- Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, applying deposit limits and self-exclusion measures, and ensuring cc99's responsible gaming obligations are met.
- Customer Support: Handling your enquiries, complaints, and requests — whether submitted via live chat or email — in a timely and effective manner.
- Platform Improvement: Analysing aggregated and anonymised usage data to improve platform performance, game selection, payment processes, and the overall cc99 user experience for Pakistan players.
- Legal Compliance: Meeting cc99's legal and regulatory obligations, including anti-money laundering record-keeping and responding to lawful requests from authorities.
- Marketing (with consent): Sending promotional communications about cc99 bonuses, new games, and special offers — only where you have given your explicit consent to receive such communications.
5 Legal Basis for Processing
cc99 processes your personal data on the following legal bases:
- Contract Performance: Processing necessary to provide you with the cc99 gaming and account services you have signed up for, including account management, payments, and game delivery.
- Legal Obligation: Processing required to comply with anti-money laundering laws, age verification obligations, and other applicable legal requirements that cc99 is subject to.
- Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where cc99's legitimate interests in operating a safe, secure platform are not overridden by your privacy rights.
- Consent: Marketing communications and certain optional data processing activities are conducted only where you have given your clear, freely given, informed consent. You may withdraw consent for marketing at any time through your account settings.
6 Sharing Your Data
cc99 does not sell your personal data. cc99 does not share your personal data with third parties for their own commercial purposes. cc99 may share your personal data with the following categories of recipients, strictly for the purposes described:
- Payment Processors: cc99 shares necessary payment information with Pakistani payment providers including Easypaisa, JazzCash, HBL, and other supported payment partners to process deposits and withdrawals in PKR. These providers operate under their own privacy policies and data protection standards.
- Game Content Providers: Game providers whose titles are offered on cc99 may receive game session data (anonymised where possible) for the purpose of delivering and maintaining game functionality.
- Identity Verification Services: Third-party KYC providers may process identity documents on cc99's behalf to complete age and identity verification.
- Fraud Prevention Services: cc99 works with third-party fraud detection and prevention tools that process technical and transactional data to identify suspicious activity.
- Legal and Regulatory Authorities: cc99 will disclose personal data to law enforcement, regulatory authorities, or courts where legally required to do so, or where cc99 reasonably believes such disclosure is necessary to prevent fraud or serious harm.
Important: cc99 requires all third-party processors to maintain appropriate data security standards and to process your data only for the specific purposes for which it was shared. cc99 remains responsible for ensuring that such processing complies with this Privacy Policy.
7 Cookies & Tracking Technologies
cc99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser. cc99 uses the following categories of cookies:
- Essential Cookies: Required for the cc99 platform to function correctly. These include session cookies that maintain your logged-in state and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Used to understand how Pakistan players interact with the cc99 platform — which pages are visited most, where users encounter difficulty, and how game categories are navigated. Analytics data is aggregated and anonymised.
- Preference Cookies: Store your platform preferences such as language settings and display options so they are remembered between sessions.
- Marketing Cookies (consent required): Used to deliver relevant promotional content about cc99. These cookies are only placed with your explicit consent and can be withdrawn at any time through your browser settings or the cc99 cookie preference centre.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using cc99's core gaming and account services.
8 Data Retention
cc99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods applicable to different categories of cc99 user data are set out in the table in Section 3 of this Policy.
Following the closure or termination of a cc99 account, certain categories of data — particularly financial transaction records and KYC documentation — are retained for the periods specified above to comply with anti-money laundering record-keeping obligations. After the applicable retention period expires, data is securely deleted or anonymised.
Where cc99 holds your data solely on the basis of your consent (for example, marketing data) and you withdraw that consent, cc99 will cease processing the relevant data promptly and delete it unless there is another legal basis for retention.
9 Your Data Rights
As a cc99 user in Pakistan, you have the following rights in relation to your personal data. cc99 is committed to facilitating the exercise of these rights in a timely and transparent manner.
Right of Access
Request a copy of the personal data cc99 holds about you, including what data is held, why it is held, and who it has been shared with.
Right to Rectification
Request correction of inaccurate or incomplete personal data. You can update most account information directly from your cc99 account settings.
Right to Erasure
Request deletion of your personal data where cc99 no longer has a legitimate legal basis to retain it. Note: legal record-keeping obligations may require certain data to be retained.
Right to Restrict Processing
Request that cc99 limit processing of your data to storage only while a dispute about accuracy or lawfulness of processing is resolved.
Right to Portability
Request that cc99 provide your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
Right to Object
Object to cc99 processing your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
To exercise any of these rights, contact cc99 support via live chat or the email address in Section 15. cc99 will respond to verified data subject requests within 30 days. Where a request is complex or involves a high volume of data, cc99 may extend this period by a further 30 days with prior notice to you.
10 Children's Privacy
The cc99 platform is strictly for adults aged 18 and above. cc99 does not knowingly collect personal data from individuals under the age of 18. If cc99 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account closed.
Parents and guardians in Pakistan who believe their minor child may have accessed cc99 are urged to contact cc99 support immediately so the account can be closed and any data relating to the minor deleted. cc99 takes its responsibilities towards protecting minors extremely seriously.
18+ Only: cc99 operates a mandatory 18+ age policy. Age verification is conducted for all accounts, and accounts belonging to minors will be closed immediately upon detection with all associated balances forfeited.
11 Marketing Communications
cc99 may send promotional emails, SMS messages, or in-platform notifications about bonuses, new game launches, special offers, and other cc99 updates — but only where you have given your explicit consent to receive such communications at the time of account registration or subsequently through your account settings.
You can withdraw your consent for marketing communications at any time by:
- Updating your communication preferences in your cc99 account settings;
- Clicking the unsubscribe link in any cc99 marketing email;
- Contacting cc99 support and requesting removal from marketing communications.
Withdrawal of marketing consent does not affect your ability to use the cc99 platform or receive service-related communications (such as account security alerts, transaction confirmations, and KYC requests), which are sent on the basis of contract performance rather than consent.
cc99 does not send marketing communications to players who have activated a self-exclusion, cooling-off period, or who have requested to stop receiving promotional content.
12 Responsible Gaming & Data
cc99 uses gaming activity data — including deposit frequency, session duration, bet sizes, and loss patterns — to fulfil its responsible gaming obligations. This monitoring is carried out in cc99's legitimate interests and in the interests of player welfare. It allows cc99 to:
- Identify patterns that may indicate problem gambling behaviour;
- Apply account-level restrictions such as deposit limits or cooling-off periods where appropriate;
- Honour self-exclusion requests and prevent self-excluded players from opening new accounts;
- Comply with responsible gaming standards applicable to cc99's operations.
Where cc99 contacts you with responsible gaming guidance based on your playing patterns, this is not a marketing communication — it is a welfare communication made in your interest. You cannot opt out of responsible gaming monitoring while holding an active cc99 account, as this monitoring is an integral part of cc99's duty of care to Pakistan players.
For more information about cc99's responsible gaming tools and how to access them, visit the Responsible Gaming page. 18+ only. Please gamble responsibly.
13 Security Measures
cc99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Encryption in Transit: All data transmitted between your device and cc99's servers is encrypted using TLS 1.3, the current industry standard for transport layer security.
- Encryption at Rest: Sensitive personal data stored on cc99's servers — including identity documents and payment information — is encrypted using AES-256 encryption.
- Access Controls: Access to personal data within cc99's systems is restricted to authorised personnel on a need-to-know basis. All staff with access to user data are bound by confidentiality obligations.
- Two-Factor Authentication: cc99 offers two-factor authentication (2FA) for all player accounts and requires it for certain high-value account actions.
- Security Audits: cc99 conducts regular security reviews and vulnerability assessments to identify and address potential weaknesses in its data protection infrastructure.
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, cc99 will notify affected users in accordance with applicable requirements as promptly as practicable.
14 Policy Updates
cc99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made — meaning changes that affect your rights or how your data is used in a significant way — cc99 will notify you by posting a prominent notice on the platform and, where appropriate, sending a notification to your registered email address or mobile number.
The effective date at the top of this Policy reflects the date of the most recent update. Continued use of the cc99 platform after the effective date of a revised Policy constitutes your acknowledgement of the updated terms. If you do not agree with the updated Policy, you should cease using the cc99 platform and close your account. Any balance in your account will be returned to your verified payment method following account closure.
cc99 recommends that Pakistan players review this Privacy Policy periodically to stay informed about how their data is handled. The current version is always available on the cc99 website.
15 Contact & Complaints
If you have questions about this Privacy Policy, wish to exercise any of your data rights described in Section 9, or want to raise a concern about how cc99 has handled your personal data, please contact cc99's support team through the live chat function available within your cc99 account — available 24 hours a day, 7 days a week in English.
Written enquiries can be directed to cc99's support email address. cc99 aims to acknowledge all privacy-related enquiries within 2 business days and to resolve them within 30 days. For complex requests, cc99 will keep you informed of progress throughout the resolution process.
Support contact (plain text — not a clickable link):
If you are not satisfied with cc99's response to a privacy complaint, you may have the right to escalate the matter to an appropriate supervisory authority. cc99 will cooperate fully with any such process.
cc99 does not provide telephone support. All privacy-related communications are handled in English via live chat or email to ensure a clear and documented record of your request and cc99's response.
Ready to Play at cc99 with Confidence?
Your data is protected. Your account is secure. Join thousands of Pakistan players enjoying slots, live dealer, sports betting, and more — all in PKR. 18+ only. Please play responsibly.