cc99 Casino Terms & Conditions —
Know Your Rights and Responsibilities

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "the Player") and cc99 ("cc99", "the Platform", "we", "us", "our") governing your access to and use of the cc99 website, mobile-optimised platform, gaming services, sports betting services, account facilities, bonuses, and all related features accessible at cc99.casino and its subdomains.

By accessing the cc99 platform, completing the account registration process, depositing funds, placing a wager, or accepting a bonus, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them unconditionally. If you do not agree with any part of these Terms, you must immediately cease using the cc99 platform and close your account.

These Terms apply to all users of the cc99 platform, including players from across Pakistan — whether accessing cc99 from Karachi, Lahore, Islamabad, Peshawar, Quetta, Rawalpindi, or any other location.

2 Eligibility & Age Restriction

Access to and use of the cc99 platform is strictly limited to individuals who satisfy all of the following eligibility requirements:

• You are at least 18 years of age. cc99 operates a strict 18+ policy with no exceptions. The platform is not intended for, marketed to, or accessible to persons under the age of 18.
• You are accessing the platform in your own capacity as an individual, and not on behalf of any third party.
• You are not subject to a self-exclusion order or voluntary exclusion agreement with cc99 or any other gambling platform.
• You have not previously had a cc99 account closed for a breach of these Terms.
• You are accessing the platform voluntarily, for entertainment purposes, and with funds that you can afford to lose.

cc99 reserves the right to request proof of age at any time. Where there is reasonable suspicion that a user may be under 18 years of age, cc99 will suspend account access and withhold any withdrawals pending completion of age verification. Any winnings or bonus credits accrued on an account belonging to a person under the age of 18 will be forfeited in full.

3 Account Registration

To access cc99's real-money gaming, sports betting, and account services, you are required to register an account. The following rules apply to the registration and maintenance of all cc99 accounts:

3.1 One Account Rule

Each individual is permitted to hold only one cc99 account. The creation of multiple accounts by the same individual — whether using different email addresses, mobile numbers, names, or devices — is strictly prohibited. cc99 uses a combination of identity verification, device fingerprinting, and payment method cross-referencing to detect duplicate accounts. Any duplicate accounts identified will be closed, and any balance therein will be forfeited.

3.2 Accurate Information

You must provide accurate, complete, and truthful information when registering your cc99 account. This includes your full legal name, date of birth, valid Pakistani mobile number or email address, and payment method details. Providing false or misleading registration information constitutes a material breach of these Terms and entitles cc99 to close your account and forfeit any balance.

3.3 Account Security

You are responsible for maintaining the confidentiality of your cc99 login credentials. You must not share your username, password, or two-factor authentication codes with any third party. cc99 will not be liable for any losses resulting from unauthorised account access where such access was made possible by your failure to keep your credentials secure. If you suspect unauthorised access to your account, contact cc99 support immediately.

3.4 Account Closure by User

You may close your cc99 account at any time by contacting customer support. Account closure requests will be processed within a reasonable timeframe. Any remaining PKR balance will be returned to your verified payment method, subject to completion of any outstanding KYC requirements and clearance of any pending bonus wagering obligations.

4 Identity Verification (KYC)

cc99 is required to conduct identity verification (KYC — Know Your Customer) in compliance with applicable anti-money laundering and responsible gaming obligations. The following KYC provisions apply to all cc99 account holders:

• Documentation Required: A valid Pakistani National Identity Card (CNIC) or passport is the primary accepted form of identity verification. cc99 may also request proof of address and proof of payment method ownership.
• When KYC is Required: KYC verification is mandatory before processing any withdrawal. cc99 may also request KYC documentation at account registration, when depositing above certain thresholds, or at any time cc99 deems verification necessary.
• Processing Time: KYC document reviews are typically completed within 24–72 hours of submission. Withdrawals will remain pending until KYC is approved.
• Failure to Verify: If you fail to provide satisfactory identity verification documentation within a reasonable period of request, cc99 reserves the right to suspend your account and withhold withdrawals until verification is complete.

cc99 handles all identity documentation in accordance with its Privacy Policy. Documents submitted for KYC purposes are used solely for verification and anti-fraud purposes and are stored securely.

5 Deposits & Withdrawals

5.1 Deposits

cc99 accepts deposits in Pakistani Rupees (PKR) via the following supported payment methods: Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, MCB Bank, Bank Alfalah, Meezan Bank, and Visa/Mastercard. The minimum deposit amount is 500 PKR. Deposits are typically credited to your cc99 account instantly or within a few minutes depending on the selected payment method.

You must only deposit funds from payment accounts that are registered in your own name and that you are legally authorised to use. cc99 does not accept deposits made on behalf of another person. Depositing funds obtained through unlawful means is strictly prohibited.

5.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the deposit wherever technically possible. cc99 aims to process approved withdrawal requests within 1–3 business days, though processing times may vary depending on the payment method and KYC status of the account. Withdrawals will not be processed to third-party accounts.

cc99 reserves the right to impose additional verification requirements on withdrawal requests above certain PKR thresholds. The maximum withdrawal limits vary by payment method and are communicated within the cc99 cashier. Any withdrawal request associated with suspected fraud, bonus abuse, or breach of these Terms will be suspended pending investigation.

5.3 Inactive Accounts

An account that has not been logged into for a continuous period of twelve (12) months is considered inactive. cc99 will notify the registered email address or mobile number before applying any dormancy provisions. Players with inactive accounts are encouraged to log in and withdraw their balance or contact cc99 support to reactivate their account.

6 Bonuses & Promotions

cc99 offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to specific terms and wagering requirements communicated at the time of each promotion. The following general bonus terms apply across all cc99 promotions:

• Wagering Requirements: Bonus funds must be wagered the stated number of times before any winnings derived from bonus play can be withdrawn as real money. Specific wagering multiples are stated per promotion.
• Bonus Expiry: All cc99 bonuses have an expiry date. Bonus funds and associated winnings that remain unwagered after the expiry date will be removed from your account automatically.
• Eligible Games: Not all games contribute equally to wagering requirements. Specific game contribution rates are stated in each promotion's terms. Wagers on excluded games do not count towards bonus wagering.
• One Bonus at a Time: Players may only hold one active bonus at a time. Attempting to claim multiple simultaneous bonuses is considered bonus abuse and may result in account review.
• Abuse: cc99 reserves the right to withhold or reverse bonus funds and associated winnings where there is evidence of bonus abuse, including the use of low-risk betting patterns specifically designed to clear wagering requirements with minimal risk.

7 Game Rules & Betting

cc99 offers a range of gaming and betting products including casino slots, live dealer games, jackpot titles, sports betting (including cricket and HBL PSL coverage), esports betting, and cockfighting. The following general rules apply across all cc99 gaming products:

• The outcome of all casino games offered on cc99 is determined by certified random number generators (RNGs) or, in the case of live dealer games, by the physical outcome of the live game event.
• Sports and esports betting results are determined by the actual outcome of the relevant event. cc99 reserves the right to void bets where events are abandoned, delayed beyond stated settlement windows, or where there is clear evidence of match manipulation.
• All bets placed are final once confirmed. cc99 does not accept requests to cancel confirmed bets except where explicitly permitted by individual game or sport rules.
• In the event of a technical fault or disconnection during gameplay, cc99 will attempt to reconstruct the game state from server logs. The reconstructed state will be treated as definitive. Where reconstruction is not possible, the bet amount will be refunded to the player's account.
• cc99 reserves the right to limit bet sizes, maximum win amounts, and game access on a per-account basis at its discretion, including where cc99 has reason to believe a player is using strategies designed to exploit game mechanics.

8 Responsible Gaming

cc99 is committed to providing a safe, responsible, and enjoyable gaming environment for all Pakistan players. cc99 recognises that while the vast majority of players engage with gaming as entertainment, a small number may develop problematic gambling patterns. cc99 takes this responsibility seriously and provides the following responsible gaming tools to all account holders:

• Deposit Limits: Daily, weekly, and monthly PKR deposit limits can be set by the player from the account settings. Deposit limit reductions take effect immediately. Increases to deposit limits are subject to a 24-hour cooling-off period.
• Loss Limits: Players may set maximum PKR loss limits over daily, weekly, or monthly periods. Once a loss limit is reached, no further real-money bets can be placed until the limit period resets.
• Session Time Reminders: Players can set reminders to notify them when they have been logged into cc99 for a specified duration.
• Cooling-Off Period: Players may request a temporary account suspension of between 24 hours and 6 weeks. During a cooling-off period, the account cannot be used for any gaming activity.
• Self-Exclusion: Players who believe they may have a gambling problem may request a self-exclusion of a minimum of 6 months. During self-exclusion, the account is closed and cc99 will use reasonable efforts to prevent the player from opening a new account during the exclusion period.

If you are concerned about your gambling behaviour, cc99 encourages you to visit the Responsible Gaming page for further guidance and to access available tools. 18+ only. Please play within your means.

9 Account Suspension & Termination

cc99 reserves the right to suspend, restrict, or permanently close any account at its discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Provision of false, inaccurate, or fraudulent registration information;
• Failure to provide satisfactory identity verification documentation when requested;
• Suspected or confirmed use of the account for money laundering, fraud, or any other unlawful activity;
• Operation of multiple cc99 accounts (duplicate accounts);
• Bonus abuse or exploitation of game mechanics in bad faith;
• Abusive, threatening, or harassing behaviour directed at cc99 staff or other players;
• Receipt of a chargeback request from a payment provider in connection with a cc99 deposit.

Where an account is closed due to a breach of these Terms, cc99 reserves the right to withhold any balance in the account pending investigation. Funds found to have been obtained through fraudulent means will be forfeited. Funds genuinely belonging to the player that were deposited legitimately will be returned after deduction of any amounts owed to cc99.

10 Intellectual Property

All content on the cc99 platform — including but not limited to software, game titles, graphics, logos, text, audio, video, user interface elements, and structural layout — is the intellectual property of cc99 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cc99 platform for personal entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any cc99 content without prior written authorisation from cc99.

The cc99 name, logo, and associated brand elements are trademarks of cc99. Unauthorised use of cc99's trademarks in connection with any product, service, or online presence is prohibited and will be subject to legal action.

11 Privacy & Data Protection

cc99's collection, use, storage, and sharing of personal data is governed by the cc99 Privacy Policy, which forms part of these Terms and Conditions by reference. By accepting these Terms, you also accept the Privacy Policy.

In summary, cc99 collects personal data — including name, date of birth, contact details, payment information, and gaming activity data — for the purposes of account management, identity verification, fraud prevention, responsible gaming monitoring, and where you have given consent, for marketing communications. cc99 does not sell personal data to third parties.

You have the right to request access to the personal data cc99 holds about you, to request correction of inaccurate data, and to request deletion of your data subject to cc99's legal record-keeping obligations. Data subject requests should be submitted to cc99 support via the contact details set out in Section 15.

12 Limitation of Liability

To the fullest extent permitted by applicable law, cc99 shall not be liable for any loss or damage — whether direct, indirect, incidental, consequential, or punitive — arising out of or in connection with your use of the cc99 platform, including but not limited to:

• Loss of funds resulting from gambling activity, including losses on any game, bet, or promotion;
• Temporary or prolonged unavailability of the cc99 platform due to maintenance, technical fault, or external factors;
• Losses arising from unauthorised access to your account where such access resulted from your failure to maintain credential security;
• Errors or omissions in game content, odds, or promotional materials, where cc99 has made reasonable efforts to correct such errors upon discovery;
• Losses resulting from your reliance on information provided on the cc99 platform that does not constitute professional financial, legal, or investment advice.

Nothing in these Terms limits cc99's liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.

13 Amendments to Terms

cc99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are material — meaning they affect your rights or obligations in a significant way — cc99 will provide reasonable advance notice by way of a notification on the platform and/or a communication to your registered email address or mobile number.

Continued use of the cc99 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the platform and close your account prior to the effective date. Any balance in your account at the time of closure will be returned to your verified payment method.

The current version of the cc99 Terms & Conditions is always available on the cc99 website and is date-stamped with the date of the most recent update. It is your responsibility to review these Terms periodically.

14 Governing Law

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with applicable law. Disputes between cc99 and users that cannot be resolved through the cc99 complaints process should be referred to the dispute resolution mechanism specified in cc99's support documentation.

cc99 operates its platform in English for Pakistan-based players. These Terms are written in English, and the English-language version is the authoritative version for all legal and dispute resolution purposes. In the event of any inconsistency between an English version and any translation, the English version shall prevail.

15 Contact Information

If you have questions about these Terms & Conditions, wish to exercise a data subject right, or need to raise a formal complaint, please contact cc99's English-language support team via the live chat function within your cc99 account dashboard — available 24 hours a day, 7 days a week.

Email correspondence can be directed to the support address listed in the cc99 website footer. cc99 aims to respond to all written enquiries within 2 business days. For urgent account security concerns — such as suspected unauthorised access — please use live chat for the fastest response.

Support email (plain text — not a link):

[email protected]

cc99 does not provide telephone support. All support interactions are conducted in English via live chat or email.